Ten days ago I posted a photo on Instagram of an awesome gluten-free pizza using Udi’s Gluten-Free crust that I enjoyed at Flatiron’s American Bar and Grill in Colorado Springs. I hadn’t eaten at this restaurant for over six months because all I could ever order was salad. You all know what that’s like.
So imagine my surprise when I learned Flatiron’s now had a huge gluten-free menu that could also accommodate my dairy and soy and corn allergies. We’d just picked the College Celiac up from the airport and I was thrilled we went to Flatiron’s because he could eat safely. I even tweeted my appreciation. The restaurant is locally owned and I like to support neighborhood businesses.
— An Allergic Foodie (@anallergicfoodi) August 6, 2014
Last night I was craving that pizza. So my husband and I went to Flatiron’s and I ordered the exact pizza I ordered ten days earlier: Veggie pizza but substitute the poblano peppers and garlic for pepperoni. I clearly stated that I was celiac and needed the pizza to be as clean as possible.
The pizza arrives with cheese, which was entirely my fault. I sometimes forget pizza typically comes with cheese! I send the pizza back and the next one arrives with no cheese and no pepperoni. Overcooked, barely any sauce, it tastes awful. And I know that Udi’s Gluten-Free pizza crust tastes good when cooked correctly.
I whip out my camera and show the ten-day-old Instagram pizza photo to the manager who says matter-of-factly, “That doesn’t look like our gluten-free crust, it looks like our regular crust.”
Here’s a photo of the one I got last night. The only difference I see is this one is overcooked and lacking sauce and pepperoni.
I turn to my husband. “So I guess I can eat gluten now.” I was being sarcastic. It was late and I was hungry.
The manager says, “Maybe you’re not allergic anymore, I’ve heard that can happen.”
I just stared at my husband with my mouth wide open. Here is a manager of a restaurant with a huge gluten-free menu–they even advertise 20 percent off gluten-free items on Thursdays–who clearly has no understanding of celiac disease or a wheat allergy.
I should have said something like, “Celiac disease is an autoimmune disease with over 300 symptoms and it is not reversible. The only cure is to not eat gluten.” But at that point, I just wanted to go home and get in my jammies and heat up a can of soup. We left cash to cover our wines and bolted out the door.
Of course, as soon as I got home I tweeted about my bad experience.
— An Allergic Foodie (@anallergicfoodi) August 16, 2014
People jumped to my defense and were appalled by the manager’s ignorance. I just love my Twitter friends.
So here is what I woke up this morning thinking: If a restaurant is going to offer a gluten-free menu, every single employee must be educated and trained. They must understand what celiac disease and food allergies are, and why preventing cross-contamination is so important. They must understand that one wrong ingredient can be life-threatening. They must take their customers’ health concerns seriously.
Otherwise, don’t even bother offering a gluten-free or allergy-friendly menu.
I’d rather order that boring old salad than risk getting sick. I certainly don’t want my youngest son with celiac disease and my oldest with dairy and egg allergies to think they are ordering safely when they aren’t.
Ten days ago, I thought I’d re-discovered a restaurant I could eat in. Obviously I was wrong. Just because a restaurant has an extensive gluten-free menu doesn’t mean you should eat there. I’m pretty sure this restaurant, like so many others, jumped on the gluten-free diet movement to make a profit. If they are serious about serving their celiac and allergic customers, they’ll immediately remove the gluten-free menu while they get proper training for the waitstaff and the chefs and the managers. This experience makes me question every restaurant’s reason for offering gluten-free choices–unless I see a certification from a third-party or talk to a manager who clearly “gets it,” I won’t feel safe dining out.
Here’s the other thing that bothers me about this whole experience. As a blogger and social media guru, I recommended this restaurant to my celiac and food-allergic brothers and sisters. Less than two weeks after doing so, I realized this is not a safe restaurant to eat in. So should I stop reviewing restaurants and posting food photos on Instagram? I’m still trying to figure this one out.
Oh, and by the way, I did get sick the next morning–even after eating one small piece of the pizza.